Engineering the client experience

Some aspects of jobs are beyond your control. The clients' expectations are not.

11 MIN READ

Do Ask, Do Tell Avoid remodeling pitfalls by scheduling a preconstruction meeting to determine how clients live and what precautions you should take in and around their home. Here are some questions to ask.

  • What hours can we work?
  • What days can we work?
  • Where is your security system?
  • Where can we drop deliveries?
  • Where can we place the Dumpster?
  • Where can we place the port-o-let? (Or, which of your bathrooms can we use?)
  • Where can we park our vehicles?
  • What hours can we call you, and what numbers should we use (home, work, cell, other)?
  • Where are your utilities (gas, electric, septic, communications)?
  • What furniture or shrubbery needs to be moved?
  • Can we use a lockbox system during your project?
  • Can we install a phone/fax line for the duration of the project?
  • Where can we post company signs?
  • Are there any pet considerations?
  • Are there any neighbor concerns?
  • What do you want to salvage from demolition, and where do you want it stored?
  • How often do you want us to meet with/contact you?
  • What can we do to make the project more enjoyable for you?

About the Author

Leah Thayer

Leah Thayer is a senior editor at REMODELING.

No recommended contents to display.