Bob Fleming

Focus Your Culture on Service Excellence

There's a definite correlation between a company's success and how it works to exceed customer expectations and, ultimately, customer satisfaction.

Focal Pointers

Apple of My i: Advantages of Using the iPad in Client Presentations

Solar: Does It Really Offer a Golden Opportunity?

Remodelers: Laying Off or Ramping Up for a Rebound?

Small Jobs Keep Remodelers Working

Hiring and Firing Best Practices

Employee Reviews

Bringing Design In-House Can Improve Client Experience and Your Bottom Line

Distributing gifts to clients

Challenge employees to offer solutions

Doing the Early Work

Customer surveys can provide remodelers with valuable information

Hiring outside the remodeling industry

Tiered bonus system offers incentives

Sophisticated direct mail campaigns can make a lasting impression

Getting great referrals

Clients learning on the job

Take Note

Drawer for Hair Dryer