Keep On Truckin’
Salespeople for Regency Windows —there are 20 on the sales staff in Cleveland and Columbus — arrive at appointments in a company-owned van, stacked with samples.
“We give them the vehicles, we pay for the gas,” says sales manager Aaron Magden, son of Mike and brother of Harley. “We let them worry about the sales.”
Regency, Magden points out, wants to limit sales turnover as much as it can. “A lot of companies turn and burn these salespeople,” he says. “They operate on the theory that you hire a whole bunch of [salespeople], and then see who sticks.” Giving reps company vans is a promise of stability, he says. At the moment, Regency reps are driving either an Upwind, made by Chevy, or a Toyota Sienna. None of the vehicles, Magden says, is more than two years old, and the salespeople get to take them home.
Regency’s installation crews also operate out of company vehicles. Theirs are fully outfitted box trucks that vice president of operations Richard Kasunic describes as “rolling workshops.” Aside from all the equipment needed for window installation, each comes equipped with a heater so that in cold weather, crews can take a break to warm up. This past winter, he says, “we didn’t lose five jobs due to cold weather.”
