Customer Service

How Not to Discuss Markup With Your Customers

Mark up will vary depending on how you’ve set up your financials; even if you charge the same price as a competitor, your markup can be vastly different.

Setting Clients Up For Success

Need it Now? Fulfillment is About Timing, and Timing is Everything.

How to Accurately Price Change Orders

What is the True Value of a Contractor’s Presence on the Job Site?

Three Ways Pros Can Boost Efficiency in their Business

The Rebirth of the Deadbolt Lock

Managing Expectations in These Challenging Times

Builder Round Table: Conflict Resolution

Six Essential Questions to Ask a New Client

Facing Down Remodeling Stigmas

When a Customer Tries to Destroy Your Company

Situational Canvassing

Hanley Wood | Meyers Research Announces Company Rebrand to Zonda

Home Improvement Industry Ranks Second in Consumer Complaints

HomeAdvisor Launches Video Messaging and Contactless Payment Tools

Trader Joe Was Customer-Savvy, Are You?

Using Mock-Ups to Make Better Design Decisions

Survey: Budget Is the Biggest Worry and Source of Frustration for Remodelers

Research: Licensing Status Not Important to Consumers

The Customer Experience: Go Above and Beyond to Give Clients Lasting Memories

The 2019 Big50

Remodelers Rank Second in Consumer Complaints for Second Consecutive Year

A Great Service Experience Creates Cherished Memories

“Free Estimate” – Do You Even Know What That Means?

We Are Customer Service Technicians-Experts-Artists-Designers-Psychologists

Charging for the Estimate

Avoid Providing a Circus-Like Customer Experience

Transparency: Good or Bad Idea?

2018’s Big50 Members Know Which 10% of the Job Matters Most

The 2018 Big50

Here’s Why Most Top Contractors Offer Financing

Remodelers Ranked No. 2 in Consumer Complaints in 2017, CFA Finds

Contractors Need Two Phones

How to Leverage Customer Service Insights to Save Your Customers Time

Experience Centers Help Remodelers and Clients Make Product Choices

The Five Secrets to Success in a Service Business

How to Deal Effectively With the Competition

Surprises Are for Reality TV. Do All You Can to Avoid Them With Your Clients.

The Most Powerful Lead Generator You’re Probably Not Using

Managing Your Business Reputation

Heartburn Alert: Your Team Members May Be Giving Customers Mixed Messages

How to Avoid Midnight Calls

Construction Dispute Takes a Deadly Turn

Paying Attention to Customer Service

Brian Diamond Is Always Looking to Improve

Check Out These Book Recommendations from the Case Award Winner and Finalists

A ‘Personal Touch’ Helped to Grow Abby Binder’s Business

How Partying Can Benefit Your Business

Start 2018 Off Right with These Tips for Online Review Management

You’re in a Service Industry. Serve Your Employees First.

Think You Do Good Work? Imagine How Your Remodeling Process Looks Through the Client’s Eyes

This Year’s Big50 Keeps Moving Forward

The 2017 Big50

Customers Love Companies That Deliver the Personal Touch. Make Sure You’re One of Them.

These Three Words Can Ruin Your Remodeling Business

Think ‘More’ is Always Better? Don’t Be So Sure.

Follow this Prescription for Customer Satisfaction

What Going Out to Dinner Can Teach You About Running Your Business

Likes Lumberyards

Have Your Clients Heard You?

This Business Feature Brings in the Cash

Marketing Experts Speak Out on How to Attract Today’s Customers

Makeover Mania: Is the Remodeling Frenzy Changing the Industry?

What’s the Future of Sales and Marketing?

Take Your Sales to the Next Level this Spring by Redefining Upselling

What’s the Proper Remodeling Etiquette for a Homeowner?

Why “Good” Isn’t Good Enough to Meet Client Expectations

Forecasting Isn’t Just for Meteorologists

Killer Apps for Contractors