Remodeling
Setting Clients Up For Success
Providing an exceptional experience for a client must continue after the project is done.
4 MIN READ
Customer Satisfaction
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Business
Setting Client Expectations
9 MIN READ
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Business
Three Ways Pros Can Boost Efficiency in their Business
Brought to you by Lowe's2 MIN READ
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Business
Managing Expectations in These Challenging Times
5 MIN READ
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Business
Builder Round Table: Conflict Resolution
1 MIN READ
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Remodeling
How to Successfully Close-Out a Remodeling Job
5 MIN READ
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Business
Why I Switched to Cost-Plus
9 MIN READ
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Business
Living the Nightmare: Customer Service Reminders for Remodelers
2 MIN READ
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Projects
Building a Resilient Farmhouse
Brought to you by Propane Education & Research Council2 MIN READ
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BUILDER
COVID-19 Update: ‘July’s Theme is Relief’
6 MIN READ
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Business
Facing Down Remodeling Stigmas
11 MIN READ
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Wood Floor Business
When a Customer Tries to Destroy Your Company
1 MIN READ
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Business
The Hayward Score: A Rating of Home and Human Health
2 MIN READ
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Remodeling
How to Dampen the Sound of Noisy Neighbors
4 MIN READ
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Remodeling
Home Improvement Industry Ranks Second in Consumer Complaints
1 MIN READ
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Remodeling
Trader Joe Was Customer-Savvy, Are You?
3 MIN READ -
Remodeling
Buildertrend: Ease of Communication During Projects Is Highly Important for Homeowners
2 MIN READ
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Remodeling
Survey: Budget Is the Biggest Worry and Source of Frustration for Remodelers
3 MIN READ
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ProSales
IBS 2020: Communication, Fun, and Cohesion Create Strong Culture
3 MIN READ
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ProSales
IBS 2020: To Build Your Brand You Must Understand Your Customer
3 MIN READ
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Remodeling
The Customer Experience: Go Above and Beyond to Give Clients Lasting Memories
2 MIN READ -
Remodeling
Lowe’s to Increase Hiring in Anticipation of Busy Spring Season
1 MIN READ
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Tools
Manage Customer Expectations
1 MIN READ -
Remodeling
Modernize: Homeowners Need Help Budgeting and Rely Heavily on Online Research
2 MIN READ
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Remodeling
J.D. Power: Product Messaging and Customer Service Key for Window and Patio Door Brands
1 MIN READ
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Remodeling
Remodelers Rank Second in Consumer Complaints for Second Consecutive Year
1 MIN READ -
Remodeling
A Great Service Experience Creates Cherished Memories
3 MIN READ -
Business
As Best I Can
4 MIN READ
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Remodeling
Sweeten Survey Finds Majority of Customers Have Positive Perceptions of General Contractors
2 MIN READ
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Remodeling
Avoid Providing a Circus-Like Customer Experience
2 MIN READ -
Remodeling
The Importance of Managing Your Online Reputation
4 MIN READ
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Business
Transparency: Good or Bad Idea?
13 MIN READ -
Remodeling
How to Improve Communication With Remodeling Clients
2 MIN READ -
Editor's Note
2018’s Big50 Members Know Which 10% of the Job Matters Most
2 MIN READ
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Business
Remodelers Ranked No. 2 in Consumer Complaints in 2017, CFA Finds
1 MIN READ -
Remodeling
How to Leverage Customer Service Insights to Save Your Customers Time
4 MIN READ
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Builder
Experience Centers Help Remodelers and Clients Make Product Choices
2 MIN READ -
How To
The Five Secrets to Success in a Service Business
4 MIN READ -
Remodeling
Surprises Are for Reality TV. Do All You Can to Avoid Them With Your Clients.
2 MIN READ -
Remodeling
Heartburn Alert: Your Team Members May Be Giving Customers Mixed Messages
2 MIN READ -
Remodeling
How to Avoid Midnight Calls
3 MIN READ -
Remodeling
Check Out These Book Recommendations from the Case Award Winner and Finalists
3 MIN READ
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2017 Fred Case Award
A ‘Personal Touch’ Helped to Grow Abby Binder’s Business
5 MIN READ
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Remodeling
How Partying Can Benefit Your Business
3 MIN READ -
Business
Start 2018 Off Right with These Tips for Online Review Management
3 MIN READ -
Remodeling
You’re in a Service Industry. Serve Your Employees First.
3 MIN READ -
How To
Think You Do Good Work? Imagine How Your Remodeling Process Looks Through the Client’s Eyes
2 MIN READ -
How To
Customers Love Companies That Deliver the Personal Touch. Make Sure You’re One of Them.
2 MIN READ -
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Remodeling
These Three Words Can Ruin Your Remodeling Business
3 MIN READ